Refund Policy

SideClick Refund Policy

This policy explains how refunds work for SideClick purchases and what a refund means for your seats. Purchases are processed by Creem as merchant of record (Terms of Service §3): this policy sets when a refund is given, and Creem pays it under its buyer terms. This page tells you what that means in practice.

1. Who handles refunds, and how to ask

Your contract of sale for the payment itself is with Creem (Armitage Labs OÜ, Tallinn, Estonia): Creem takes the payment, collects tax, issues the invoice and receipt, and pays any refund. SideClick puts the seats you bought on your account. Every SideClick purchase is a subscription, billed by the period you chose at checkout; there is no one-time purchase. To ask for a refund:

• Write to support@sideclick.io, quoting the order number on your receipt. We decide under §3, ask Creem to pay the refund, and confirm the outcome to you.
• If you have had no answer from us within seven days, contact Creem's buyer support (support@creem.io, or the contact page at creem.io); Creem's buyer terms let it take the matter up directly. Creem also reserves the right, under those terms, to refund a purchase within 60 days at its own discretion to prevent a chargeback.

2. Try before you buy

Every edition has a 30-day free trial that needs no card, so you can test SideClick on your own machines before paying anything. Please use it: it is the best protection against buying software that does not fit your practice.

3. When a refund is given

• Within 14 days of a purchase. If you ask within 14 days of the transaction date, we may refund the purchase price at our discretion. Asking inside the window does not guarantee a refund; each request is reviewed individually, and substantial use of the software during that period may count against it.
• Your statutory rights. Where the consumer-protection law of your country gives you a right to withdraw from a purchase or to a refund, that right applies and overrides this policy.
• Renewals. A subscription renews automatically at the end of each billing period; the price and the renewal date are shown at checkout and on every receipt (Terms of Service §5). If a renewal is charged that you did not intend, contact us within 14 days of the charge and it is reviewed on the same basis as a new purchase. Outside that window, and except where the law that applies to you requires otherwise, the unused part of a paid period is not refunded; cancelling stops the next charge and keeps your service until the end of the period you have paid for.
• Software that does not work as described. If SideClick materially fails to do what our documentation says it does and we cannot put it right within a reasonable time, we will refund you, whether or not the 14-day window has passed. This does not limit any warranty or remedy the law gives you (EULA §12).

4. What happens to your seats after a refund

When a payment is refunded in full or charged back, the seats it paid for are suspended at once (Terms of Service §9): nothing new is accepted on the sync server for their holders, the sealed copy there stays readable and exportable for 90 days and is then deleted, and patient portal publication stops. A later payment by the same person lifts a refund's suspension. Your installed software and your data are not touched: everything already on your machines stays readable and exportable under the data-access guarantees in the EULA §7. A refund never locks you out of your own records.

5. Chargebacks

Please contact us (or, failing an answer, Creem — §1) before raising a dispute with your card issuer; almost every problem is resolved faster that way, and Creem's buyer terms ask the same of you. A chargeback suspends the seats the disputed payment paid for at once, exactly as a refund does (§4), with one difference: no later payment lifts a chargeback's suspension on its own — only SideClick does, once you have contacted us at support@sideclick.io and the matter is resolved. The data on your machines stays yours either way.

6. How a refund is paid

Creem pays approved refunds to the payment method used for the purchase. How quickly the credit appears depends on your bank or card issuer.

7. Questions

Write to support@sideclick.io. Creem's buyer terms are published on Creem's website at creem.io.

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SideClick (Pty) Ltd · support@sideclick.io Version 1.3 · Published 2026-10-21