Terms of Service

SideClick Terms of Service

These Terms of Service ("Terms") govern the SideClick website (sideclick.io), purchasing and trials, your account and seats on our sync server, and the online services: the sync server that keeps the sealed copy of your records (included in every edition), and patient portal publication (Practice edition). Every purchase is a subscription; there is no one-time purchase. The installed software itself is governed by the EULA. The Acceptable Use Policy, the Privacy Policy, and — where they apply to you — the data-processing instruments in §12 are incorporated by reference. For patients using a practice's portal, the patient portal terms apply instead.

1. Who we are

SideClick (Pty) Ltd, a South African company ("SideClick", "we"). Registration number 2026/655265/07. Registered office: 175 Neptune Way, Olympus, Pretoria, 0081. Contact: support@sideclick.io.

2. Customers and eligibility

SideClick is sold to healthcare practices and practitioners ("you"). You confirm that the people using clinical features hold the professional registrations their jurisdiction requires; verifying and maintaining professional credentials is your responsibility, not ours. You must provide accurate purchase and contact information — the seats you buy are put on the SideClick account whose verified email address is the one you purchase with.

3. Purchases, billing, and Creem (merchant of record)

Purchases are processed by Creem (Armitage Labs OÜ, Tallinn, Estonia) as merchant of record: your contract of sale for the payment itself — including payment processing, tax collection and invoicing, and the payment of refunds — is with Creem, under Creem's buyer terms presented at checkout. Pressing Subscribe on our pricing page takes you to Creem's checkout page; SideClick never receives your card or full billing details. We receive your name, email, and the edition and seat configuration you bought, and we grant the seats on your account on that basis (see the Privacy Policy §3).

The edition and seat count of your subscription are determined by the product and price you purchase. The seat count is the number of clinician seats you pay for; the same number of free seats for a front desk or bookkeeper come with them (§4). Seat or edition changes made through the billing portal are applied to the seats on your account.

4. Seats: how they arrive and how they are handed out

There is no key, file or activation step. After successful payment the seats you bought are put on the SideClick account with the email address you purchased with, once that address is verified; if no account with that address exists yet, the seats wait and arrive the moment you create one in the app and verify the address. A subscription belongs to whoever pays, as a pool of seats on that person's account. Seats are handed to people by invitation from within the app; a seat follows the person into every practice they share with the payer and returns to the payer when they share none. Every person who signs in holds a seat, whatever their role — a practice owner, an associate, an assistant, the front desk, a bookkeeper or a clinic owner alike. A seat is either a clinician seat, which you pay for, or a free seat for a front desk or bookkeeper, which costs nothing: every clinician seat comes with one free seat, and only a person whose every role is front desk or bookkeeper may hold a free seat. Practice owners, clinic owners, associates and assistants hold a clinician seat, and the person who pays always holds a clinician seat of their own. One person holds one seat at a time, and each seat permits five devices, of which at most three computers. Each device learns the seat at sign-in and keeps working on what it last knew (EULA §3 and §8).

The apps themselves are installed from each platform's app store; purchasing always happens on the sideclick.io storefront, never in-app. Store terms govern store delivery and update mechanics but never replace or waive these Terms, the EULA, or any executed data-processing instrument (EULA §16).

5. Subscriptions: renewal, cancellation, and the end of a subscription

• Automatic renewal. A subscription renews automatically at the end of each billing period (monthly or annual, as you chose at checkout) and is charged by Creem to the payment method on file until you cancel. The price, the period, and the renewal date are shown at checkout and on every receipt.
• Cancelling. You can cancel at any time from the billing portal linked from your receipts and from the storefront, or by emailing support@sideclick.io. Cancellation takes effect at the end of the current paid period; you keep the service until then. Except where the law that applies to you requires otherwise, we do not refund the unused part of a period.
• Renewal. Each renewal extends the seats on your account in place; nothing is installed.
• Warning. The software warns 14 days before a subscription ends.
• When a subscription ends — the 90 read-only days. When the subscription a person's seat comes from ends, the sealed copy of their records on our sync server stays for 90 days, read-only: they can still sign in, read and export, and their devices keep receiving what is already there, but nothing new is accepted — no new entries, no new media, no new keys. We send a warning on day 1, day 60 and day 83. A subscription renewed or started within those days resumes service in place and clears the clock.
• After the 90 days. The person's sealed copies on the server are deleted — every entry and every key that nobody else holds any more. This is the one deletion our server performs on its own. A record kept by a practice is the practice's and stays for as long as the practice is subscribed; a record leaves the server when its keeper deletes it — the practice for the practice's record, a person for a copy they hold — or under this 90-day rule. Nothing on the person's own devices is touched: the installed software and every record already on it remain fully usable and exportable under EULA §7, for ever.

6. Trials and evaluation

Every account starts a 30-day trial the moment it is created — every feature, on every device, with no payment details collected. The trial is started by our sync server at sign-up, one per account; a trial never converts into a paid subscription on its own. A trial ends on day 30; what the Software then allows is set out in EULA §6, and the trial's sealed copy on our server follows the same 90 read-only days as any ended subscription (§5). Separately, a computer with no seat has a 30-day evaluation window from its first registration (EULA §6).

7. The sync server (every edition) and the patient portal (Practice edition)

The sync server is a zero-knowledge service, included in every edition: every entry is sealed on your device before it leaves, and the server keeps the sealed entries and the keys wrapped for each person who may open them — the sealed copy of your records. That copy is how your other devices and the people you work with receive each entry, how any device is rebuilt after sign-in, and how no single device is ever the only copy. The server cannot read any of it. It stores the sealed copy for as long as you are subscribed, and for the 90 read-only days after a subscription ends (§5). Storage is included in the subscription: every sealed entry and every photo and voice memo counts, and the payer sees the total used.

What the server necessarily observes and stores is delivery metadata and service data. The sync server can see which sign-in sent each sealed entry, when, and which sealed file it belongs to — never the patient's name or what the entry says. It also holds sizes and timestamps, the device records described in EULA §8, public keys, push-notification subscriptions (browser push endpoints; Apple device tokens for the iPhone companion), hashed connection addresses, the structure of your practices and clinics (who belongs where, in which role, and until which date where a membership has an end date; invitations; grants and their end dates; which copies were sent to whom and when; and the retention number of the practice and of each person), and under each subscription the seats handed out and the storage used — described precisely in the Sync Server DPA Annex A.

Ownership and copies. A patient file belongs to the practice it was opened in. Every clinical entry has two owners — the practice, through its owners, and the clinician who wrote it — and both hold a copy from the day it is written. "Members keep their own copy" is a setting of the practice, on by default, which the practice owner may switch off; a clinician sees it when they accept an invitation. When a clinician leaves a practice that keeps the records, they take no copy; otherwise their own entries, the identity details of the patients they treated, and the bookings and invoices of their own sessions stay in their account, read-only and kept separate, and the practice keeps everything. Assistants, front desk and bookkeepers own nothing and take nothing. After a departure the two copies are independent.

Two portal surfaces are published in readable form by design and under your control: the open-slot availability board (appointment types, times, durations — no patient data) and calendar feeds you publish, which are sanitised before publication. You choose whether to enable them.

Video consultations are not part of the services. You may store a video-consultation link from a service you choose against an appointment; the software opens it in your browser and, if you share it with a patient through the portal, delivers it as sealed content like any other message. The consultation itself runs on that service under its own terms.

Data portability commitment: whatever the state of your seat, the sync server never refuses download and acknowledgement of what is already there, and nothing is deleted by us except under the 90-day rule of §5. Deletions you instruct yourself are always honoured. Every copy of a record has one keeper — the practice for the practice's record, a person for a copy they hold: the copy they took when they left a practice, or a copy sent to them — and that keeper's Delete under Retention removes their copy from the server; a practice's Delete leaves a copy a person holds untouched, and a person's Delete leaves the practice's record untouched. The end of a seat pauses new entries, new media, new keys and portal publication only.

Service availability: the sync server and portal are provided with commercially reasonable availability.

8. Your password and your data

SideClick has two editions, Solo and Practice. Accounts for both are the accounts of §4 on our sync server (EULA §8): one account per person, a password that never leaves the device, and a recovery code only you hold. We can never decrypt or recover your data, and we cannot reset a password (EULA §7.6; see the Privacy Policy §4).

9. Refunds, chargebacks, and suspension

Refunds of the purchase price are paid by Creem under our Refund Policy and Creem's buyer terms. When a payment is refunded in full or charged back, the seats that payment paid for are suspended at once: nothing new is accepted on the sync server for their holders, and the 90 read-only days of §5 begin. A later payment by the same person — a new purchase, or a renewal of the subscription in force — lifts a refund's suspension. A chargeback's suspension is lifted only by SideClick, once you have contacted us at support@sideclick.io and the matter is resolved; no later payment lifts it on its own. A partial refund changes nothing. Consistent with EULA §7, a suspension never removes access to data already on your machines — existing records stay readable and exportable locally. How to ask for a refund, the time limits that apply, and what happens to your seats afterwards are set out in our Refund Policy.

We may also suspend seats obtained fraudulently or used in material breach of the Acceptable Use Policy, with notice and a chance to remedy where the breach is remediable.

10. Support

Support is provided for every edition as described in the help centre at sideclick.io/help/, via support@sideclick.io. We aim to respond within two business days.

11. Acceptable use and suspension

Use of the online services is subject to the Acceptable Use Policy. We may suspend sync or portal service for serious breach of that policy (for example abuse of patient messaging, or attacks on the service), applying the least restrictive measure available; local data access is never affected (EULA §7).

12. Privacy and data protection

Our Privacy Policy describes the personal information we handle for our own purposes: customers, account holders, and website visitors. For clinical data, your practice is the party responsible under the privacy law that applies to it; where our sync server stores your sealed practice data we act as its processor, operator, or business associate under the instrument that applies to you:

• If you are subject to the United States' HIPAA rules, the Sync Server Business Associate Agreement applies to the sync server and the portal.
• If you are subject to the GDPR or the UK GDPR, the Sync Server Data Processing Agreement applies.
• If you are a South African responsible party, the POPIA operator schedule applies in addition.

The parties we use to host or carry practice data are listed in the sub-processor register, which forms Annex C of each instrument.

13. Intellectual property and feedback

The services, software and site are SideClick's or its licensors'. If you send us feedback or suggestions, we may use them without obligation; this never grants us any rights in your Practice Data.

14. Indemnities

• By you. You will defend and indemnify SideClick against third-party claims, and the resulting losses and reasonable legal costs, that arise from your Practice Data, your use of the services in breach of these Terms or the law, or your failure to hold the professional registrations and patient consents your practice requires.
• By us. We will defend and indemnify you against third-party claims, and the resulting losses and reasonable legal costs, alleging that the services or the software as provided by us infringe that third party's intellectual property rights. This does not cover claims arising from your Practice Data, from modifications we did not make, or from combinations with products we did not supply; if such a claim is made we may procure the right to continue, modify the services to avoid the claim, or, as a last resort, end the affected service and refund the fees prepaid for it.
• Process. The indemnified party must give prompt notice, allow the indemnifying party to control the defence and settlement (no settlement may impose obligations on the indemnified party without its consent), and provide reasonable cooperation.

15. Disclaimers and liability

The clinical-responsibility and AI provisions of EULA §11, the warranty disclaimer of EULA §12, and the liability cap of EULA §13 apply equally to the online services and are incorporated here. The services support — and never replace — the professional judgement of the treating practitioner.

16. Changes

We may update the services and these Terms. Material changes to these Terms will be notified to the account email at least 30 days before they take effect. Changes never retroactively remove the EULA §7 data-access guarantees for seats already granted.

17. Term and termination

These Terms apply while you use the site or services. Either party may terminate for material breach unremedied 30 days after notice. Consequences of the end of a subscription or of termination are as in §5, §9, and EULA §14 — designed so that your data is never the casualty.

18. Notices

Notices to you go to the email address on your account; notices to us go to support@sideclick.io (legal notices: with "Legal notice" in the subject). A notice is effective when sent, unless a delivery failure is received.

19. Force majeure

Neither party is liable for a delay or failure caused by events beyond its reasonable control — including natural disasters, war, civil unrest, epidemics, government action, labour disputes, or failures of internet, power, or third-party hosting infrastructure — provided it uses reasonable efforts to resume. Your payment obligations for services already delivered are not excused. Because the software works offline and every device keeps working on the seat it last saw (EULA §7.3), such events never lock you out of your installed software or your data.

20. Assignment and general terms

You may transfer your subscription with your practice as a going concern with notice to us; otherwise neither party may assign these Terms without the other's consent, not to be unreasonably withheld, except that we may assign to a successor in a merger or sale of the business that assumes these Terms in full. If any provision is unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it. These Terms, with the documents they incorporate and the EULA, are the entire agreement between us for the site and the online services; an executed data-processing instrument prevails over them for personal-data obligations.

21. Governing law and disputes

These Terms are governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction — without depriving you of mandatory consumer or data-protection rights of your country of residence. Please raise complaints with us first at support@sideclick.io; we aim to respond within two business days.

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SideClick (Pty) Ltd · support@sideclick.io Version 1.9 · Published 2026-10-26 Sections 14 and 18–20 follow the structure of the Bonterms Cloud Terms (Version 1.0), used under the Creative Commons Attribution 4.0 licence.