Service status, stated honestly
This page doesn't show live telemetry yet — no fake green lights. It explains what each service does, what happens for you when it's down, and where incidents are announced.
Your practice (the app itself)
Local-first by architecture: notes, scheduling, billing, PROMs, AI and exports run on your machine and do not depend on any service below. An outage on our side never stops clinical work.
Sync relay
Carries encrypted changes between enrolled devices on Practice editions. If it's unreachable, devices keep working locally and queue changes; sync converges when service returns.
Patient portal
Patient messaging, forms and self-booking on Portal editions, riding the same relay. Local records remain readable during any interruption.
Licensing service
Issues and renews licence keys. Verification is offline after one-time activation, so an outage here never locks a practice out.
Storefront & downloads
This site, installers and the update channel. Updates re-verify their signatures on your machine regardless of where they were fetched from.
Seeing a problem? Email support@sideclick.io. Incidents and maintenance windows are announced on this page and by email to affected practices.