Service status, stated honestly
This page doesn't show live telemetry yet — no fake green lights. It explains what each service does, what happens for you when it's down, and where incidents are announced.
Your practice (the app itself)
Local-first by architecture: notes, scheduling, billing, PROMs, AI and exports run on your machine and do not depend on any service below. An outage on our side never stops clinical work.
Sync server
Keeps every sealed entry and carries it between your devices and the people you work with, in every edition. If it's unreachable, devices keep working and queue what has not been sent; it all goes the moment the connection returns.
Patient portal
Patient messaging, forms and self-booking on the Practice edition and above, riding the same sync server. Local records remain readable during any interruption.
Purchases and seats
Turns a purchase into seats on your account. Your devices keep working on the seat they last saw, so an outage here never locks a practice out; a purchase made during one lands when it returns.
Storefront & downloads
This site, installers and the update channel. Updates re-verify their signatures on your machine regardless of where they were fetched from.
Seeing a problem? Email support@sideclick.io. Incidents and maintenance windows are announced on this page and by email to affected practices.