Your devices belong to you, not to a practice; only you can act on them, from any device you are signed in on.
Remove signs a device out. The next time it connects, it deletes its copy of your records — entries it had not yet sent are deleted with it. You can sign in on it again later and it is set up afresh.
Mark as lost is for a device you no longer have. Always all of this, with nothing to choose: the device is blocked at once and can fetch nothing new; every device of yours is signed out; you are asked for a new password, which replaces your personal key; the file keys the lost device held are replaced in the background; and if the device ever connects again, it erases the app's data on itself. What is already on it stays sealed behind your password.
Sign out everywhere signs out every device, this one included. Nothing is erased: each device signs in again with your password and keeps what it had not yet sent.
You cannot remove or mark as lost the device you are using; do it from another of your devices. A removed or lost device stays on the list for a while afterwards, marked Removed or Lost with nothing to press, and then drops off.
After a loss, set the new password straight away: until you do, that device's old keys are the only thing standing between it and your records.
Related
- Your devicesThe computers, phones and browsers signed in to your account, and what you can do with each.
- Your recovery codeThe code shown once at sign-up is the only way back into your records if you forget your password — nobody can replace it for you.
- Erasing after too long offlineA device that goes too long without reaching the sync server erases SideClick's data on it.
- A device that cannot sign inWhat each sign-in refusal means — a wrong password, approval waiting, no other device, the sync server out of reach, a device refused, an update required — and what to do.
Still stuck? support@sideclick.io reaches the people who build the product.