That email and password don't match. Type them again. A wrong password never erases anything; after the first few wrong attempts, each one waits longer before the next.
Waiting for approval. A new device is approved from one of your other devices: open SideClick there and choose Approve when it asks. The screen you are on carries on by itself. If no other device is at hand, go back and use your recovery code, or a code from your authenticator app if you set one up.
The sync server didn't answer. Check the connection and try again. A device already signed in keeps working offline and sends what it wrote when the connection returns; nothing is lost.
Signed out everywhere. You chose Sign out everywhere, set a new password, or a device of yours was marked as lost. Sign in again with your password — the new one, if it changed.
This device was removed, or marked as lost. The app's data on it was erased, with any entries it had not yet sent; sign in again to set it up afresh, if that was a mistake.
Your seat has no room for another device. A seat covers 5 devices, 3 of them computers. Remove one under Settings → Your devices first.
Update SideClick to carry on. The sync server now needs a newer version than this device runs. Everything on the device stays and can be read, but nothing is sent or received until it is updated; in a browser, reload.
This computer isn't connected to an account. Its records come from before accounts existed, or creating the account did not finish. Start over on this computer, then create your account or sign in.
Related
- Your recovery codeThe code shown once at sign-up is the only way back into your records if you forget your password — nobody can replace it for you.
- Remove, Mark as lost, Sign out everywhereThe three things you can do to a device of yours on Settings → Your devices, what each erases, and when.
- Your devicesThe computers, phones and browsers signed in to your account, and what you can do with each.
- SeatsEveryone who signs in holds a seat — a free trial or a subscription — and every clinician seat comes with a free seat for a front desk or bookkeeper.
- The offline limit was reachedA device went longer than your offline limit without reaching the sync server and erased the app's data on it: what was lost, what was kept, and how to carry on.
Still stuck? support@sideclick.io reaches the people who build the product.