You have one SideClick account: your email address and your password. It is yours — not a practice's and not a device's. You create it on a computer or in your browser, confirming your email address from the link you are sent; a phone or tablet only signs in to an account that already exists.
Your password never leaves your device. It opens your records, and nobody — including SideClick — can read them or reset the password for you. At sign-up you are shown a recovery code once and asked to type it back: if you forget your password, the recovery code sets a new one. If you lose both, and no device of yours is still signed in, nobody can open your records again.
When you sign in somewhere new, every other device of yours asks whether to approve it: Approve, or That wasn't me. With no other device at hand, your recovery code approves it instead, or a code from your authenticator app if you have set one up under Settings → Session & Security.
Your devices belong to you, not to a practice: only you can approve, remove or mark one as lost, under Settings → Your devices. Your seat covers 5 devices, 3 of them computers; a phone, a tablet and a browser each count as a device.
Set a new password whenever you like, on any device you are signed in on. Every other device of yours then signs in again with it.
Related
- Your devicesThe computers, phones and browsers signed in to your account, and what you can do with each.
- The app lockSideClick locks itself when you step away, so nobody can open your records on your device.
- Erasing after too long offlineA device that goes too long without reaching the sync server erases SideClick's data on it.
- Your recovery codeThe code shown once at sign-up is the only way back into your records if you forget your password — nobody can replace it for you.
- Remove, Mark as lost, Sign out everywhereThe three things you can do to a device of yours on Settings → Your devices, what each erases, and when.
- SeatsEveryone who signs in holds a seat — a free trial or a subscription — and every clinician seat comes with a free seat for a front desk or bookkeeper.
Still stuck? support@sideclick.io reaches the people who build the product.