In SideClick: Settings → Your devices → Delete your account
Delete your account deletes your SideClick account and the copies you hold on the sync server. It cannot be undone.
What is deleted:
- Your copies on the sync server: a copy you took when you left a practice, a copy sent to you, and anything only you held.
- Every device of yours, signed out and erasing the app's data when it next connects; what a device had not yet sent is lost with it.
- Your seat and subscription; a seat handed to you goes back to whoever pays for it.
What stays: entries you wrote in a practice's records stay that practice's, kept as long as its retention period says, and our purchase records for as long as tax and accounting law requires.
Export the records that are yours to keep first; on a computer, Export my records opens Backup & Recovery. A subscription bought on the website is cancelled for you and runs to the end of the paid period. One billed by Apple keeps running until you cancel it in the App Store, so do that first.
In 30 days is recommended: nothing changes until then, you can cancel on Your devices, and we email you on the day. Now deletes at once, and this device erases the app's data as soon as the sync server confirms it. Type your password and the word DELETE, then Delete my account.
Two things stop a deletion: being the only owner of a practice that still has other members — make someone else an owner on Practice and people first — and seats you pay for still held by others, which you take back on Your seat first.
Related
- Your devicesThe computers, phones and browsers signed in to your account, and what you can do with each.
- Backup & RecoveryAn encrypted file of everything on this computer, in your own keeping, with the health check and the secure wipe.
- Your seatYour trial or subscription, its edition and seats, what an ended or suspended seat still allows, and the seats you pay for.
- The lapse ruleThe one deletion the sync server does by itself: a person's own copies, a set time after they stop holding a seat.
- Your accountOne account per person, with your email and password; every device you sign in on belongs to you, not to a practice.
Still stuck? support@sideclick.io reaches the people who build the product.