Every entry is sealed on your device and sent to the sync server at once. The line at the foot of the screen says All records on the server when nothing is outstanding, and otherwise how many entries are waiting to send; open it to see each one and how long it has waited.
An entry waits when:
- The device is offline. It is kept, sealed, and goes on its own the moment the connection returns; phones send in the background where the phone allows.
- The sync server is slow or down. The device keeps retrying; you keep working.
- Your seat has ended or is suspended. The server still answers reads for a while, so you can sign in, read and export, but it refuses what adds. Renew the seat and the waiting entries go.
- The app must be updated. Nothing is sent or received until it is.
An entry is refused — could not be sent — when the server said no to that entry in particular. It stays on the device and is not sent again on its own, and it never holds up the rest. The common reasons: you had left the practice when it was sent; your role does not allow that kind of entry; it was written while someone else was signed in on this computer; or the server no longer knows the key it was sealed with. One case mends itself: when a file's key was replaced — after a device was marked lost or a member removed — the entry is sealed again under the newer key and sent. Export refused entries to keep a copy.
The badge clears when the last waiting entry reaches the server.
Related
- What the sync server can seeEvery entry reaches the sync server sealed, under a key only the people who may open it hold; the server keeps the sealed copy and cannot read it.
- SeatsEveryone who signs in holds a seat — a free trial or a subscription — and every clinician seat comes with a free seat for a front desk or bookkeeper.
- The lapse ruleThe one deletion the sync server does by itself: a person's own copies, a set time after they stop holding a seat.
- A refused actionEvery refusal in SideClick says why in plain words; this is what the common ones mean.
- Remove, Mark as lost, Sign out everywhereThe three things you can do to a device of yours on Settings → Your devices, what each erases, and when.
Still stuck? support@sideclick.io reaches the people who build the product.